Présentation : Teleperformance is No.
1 worldwide in telemarketing and tele-services.
The group specializes in outsourcing customer relation management contact centers.
The group's activity is organized mainly into four sectors:
- information services;
- technical assistance;
- acquisition of clients;
- debt collection services.
At the end of 2010, the group had 268 contact centers in 50 countries (representing 83,000 workstations).
Net sales are divided by customer's area of activity between telecom (26.8%), cable and satellite (14%), technologies and electronics (10.3%), financial services (9.4%), Internet (8.3%), energy (4.2%), media (4.1%), public service (2.7%), insurance (2.2%), and other (18%).
Net sales are distributed geographically as follows: Great Britain/the United States/Canada/China/Korea/Indonesia/Philippines/Singapore/Vietnam (37%), Argentina/Brazil/Chile/Colombia/Costa Rica/Salvador/Mexico/Spain/Portugal (28.3%) and Europe/Middle East/Africa (34.7%).